Return:
Should you for some reason not be happy with your shoes, you have 28 days return right from the day the shoes arrived to you. The shoes must be unused and must be returned in their original packaging. Marcus Sweden does not cover return shipping. After inspection and acceptance we will refund the payment to you. Shipping cost of USD 25 / order will not be refunded. Always send an email to marcus@marcussweden.se before returning the shoes.

Exchange:
Did you order the wrong size? Do you want a different model or color? For any reason, you can exchange your shoes within 28 days return from the day the shoes arrived to you. The shoes must be unused and must be returned in their original packaging. Marcus Sweden does not cover return shipping. After inspection and acceptance, we will make a new pair of shoes and send to you. Marcus Sweden will pay for the shipping. Always send an email to marcus@marcussweden.se before returning the shoes.

What does it mean that the shoes must be unused?
When buying a pair of shoes, whether it is in a physical store or on the internet, one must be able to try the shoes. In order for the right of return to apply, testing is done indoors on a clean and dry floor. The shoes are tried while sitting, you can also go a few steps to try so that the shoes have a good fit. The return right does not apply if you try the shoes outdoors so that the shoes become dirty (or try them indoors on dirty floors). The right of return does not apply if the shoes are used for a short time and then notice that they are, for example, the wrong size, wrong color or that they have given you blemishes. If the shoes are not in the original condition upon return, we have the right to deduct the refund.

The return / exchange address is:

Qualis AB

Betongvägen 3

311 32 Falkenberg

Sweden

Complaints:
We always choose the best possible material in our shoes. We have long experience of manufacturing, we manufacture everything ourselves or have very good control of all parts of the production. In spite of this, there sometimes is a problem with our shoes. If you are not satisfied with your shoes, please contact us at marcus@marcussweden.se